Harkins Theatres Chino Hills 18

This is my go-to theater, stopped by to see Oppenheimer and follow it up with Barbie. The ticket-taker JONATHAN was extremely kind I explained to him my situation and he offered to scan both my tickets at once so that way I could just go directly to my second showing but I forgot my portable charger and blanket in my car so he was nice enough to remember me to let me back in and in between the film’s I got hungry and decided to get some food next door. He totally remembered me and helped me out with calculating how much time I had in between the film’s because I needed to make it back from eating but didn’t mind skipping the previews. When I came back another person was there and when I explained my two showings and that JONATHAN had scanned my ticket already he was able to confirm this by re-scanning it and let me into my showing. When I came out JONATHAN was back and I thanked him for having helped me I let him know I didn’t have any issues coming back in and that he was right about the Barbie movie being good and I highly recommended Oppenheimer to him. The theater itself is really clean and the AC is blowing in this 140° feeling weather, to be able to bring a blanket inside and actually need it is necessary. Unfortunately they still do not take any type of mobile pay due to their payment system not yet being updated but they are working on it.. I was able to obtain a solution about this with ERIN at guest service and she assured me that they are currently working on it but in the meantime it’s for our protection until the units are updated because they’re a little bit older and as we know companies don’t send software updates to old tech so it may not be as secure and that makes complete sense and I appreciate it. She recommended the annual popcorn package so when I buy my tickets on the Harkins app it will activate my popcorn coupon and I can get a medium popcorn each time I go so at least there’s a solution to my mobile pay issue in the meantime and I can avoid having to drive far to other theatres since this theatre is the closest to me (18min away). Cleanliness was not an issue up to and including the restrooms and the best part is that when you walk out of the theater the staff still takes it old school style and thanks you for coming in and wishes u well before they go in there and clean. Thank you JONATHAN (ticket taker) and ERIN (guest svc over phone) for such amazing service today (7/21/23) and I hope more people learn to clean up after themselves 🙏🏼